At TrackAxo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management software and related services.

By using TrackAxo, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Account Information: Name, email address, company name, phone number, and billing information

• Business Data: Project information, employee data, financial records, and other business-related content

• Usage Information: How you interact with our services, features used, and time spent on the platform

• Device Information: IP address, browser type, operating system, and device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send technical notices, updates, and support messages

• Respond to your comments and questions

• Monitor and analyze trends and usage

• Detect, prevent, and address technical issues

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers: We use vendors who help us run TrackAxo—for example hosting, analytics, email delivery, and payment processing (we use Stripe for billing; their use of payment data is subject to Stripe’s policies as well as this Privacy Policy where applicable)

• Legal Requirements: We may disclose information when required by law or to protect our rights and safety

• Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets

• Consent: We may share information with your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Access controls and authentication mechanisms

• Employee training on data protection practices

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: Request access to your personal information

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Request a copy of your data in a portable format

• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when it is no longer needed, unless we are required to retain it for legal or regulatory purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: contact@trackaxo.com

For how we use cookies and similar technologies on our sites, see our Cookie Policy.