Create and organize company departments, assign managers, and set up hierarchical structures. Use the same area to create user accounts, assign roles, and set permissions so each person has the right access to projects, HR, finance, and sales modules across your organization.

Yes. Configure working hours, break times, and shift schedules (timeslots) for different departments and employees. Set up company holidays, public holidays, and custom leave days with automatic calendar integration and attendance adjustments.

Configure employee allowances, benefits, and compensation packages with automated calculations and payroll integration. In system settings you can also set global preferences, company information, email templates, and notifications.

Yes! TrackAxo is designed to be flexible - you can use any combination of modules that fit your business needs. For example:

• Use only Project Management if you're a creative agency

• Focus on HR & Payroll if you're managing a team

• Use Financial Management for accounting and invoicing

• Combine Sales Management with Project Management for service businesses

You can enable or disable modules anytime from your account settings. However, using multiple modules together provides the most value as they share data and create a complete business management ecosystem.

Yes! TrackAxo offers extensive integrations with popular business tools to streamline your workflow:

• Accounting: QuickBooks, Xero, FreshBooks, Wave

• Communication: Slack, Microsoft Teams, Zoom, Google Meet

• File Storage: Google Drive, Dropbox, OneDrive, Box

• Email Marketing: Mailchimp, Constant Contact, HubSpot

• Time Tracking: Toggl, Harvest, Clockify

We also provide a robust API for custom integrations. Contact our support team if you need to connect with a specific tool not listed here.

Absolutely! TrackAxo offers extensive customization options to match your business processes:

• Custom Fields: Add your own data fields to projects, employees, customers, and more

• Workflow Automation: Create custom workflows and automated processes

• Branding: Add your logo, colors, and company branding throughout the platform

• Reports: Build custom reports and dashboards with the data that matters to you

• User Roles: Create custom user roles with specific permissions and access levels

For Enterprise customers, we also offer custom development services to build specific features tailored to your business requirements.

Yes! TrackAxo offers native mobile apps for both iOS and Android devices, giving you full access to your business data on the go.

The mobile app includes:

• Project management and task tracking

• Time tracking and attendance management

• Expense tracking and receipt capture

• Sales pipeline and leads management

• Real-time notifications and updates

• Offline access to critical data

Download the TrackAxo app from the App Store or Google Play Store to stay connected with your business wherever you are.

Absolutely! TrackAxo includes comprehensive time tracking and attendance management features:

• Time Tracking: Track time spent on projects, tasks, and clients

• Clock In/Out: Simple check-in and check-out system

• GPS Location: Verify employee location when clocking in/out

• Break Management: Track breaks and lunch periods

• Overtime Calculation: Automatic overtime calculations

• Reports: Detailed time and attendance reports

These features integrate seamlessly with payroll processing, making it easy to calculate accurate pay based on actual hours worked.

Yes! You can upgrade, downgrade, or change your TrackAxo plan at any time from your account settings.

• Upgrading: Immediate access to new features and higher limits. You'll be charged the prorated difference.

• Downgrading: Changes take effect at your next billing cycle. You'll keep current features until then.

• User limits: If you move back to Forever Free, your workspace must have at most 3 users — remove extra users first if needed.

All changes are processed instantly, and you'll receive email confirmation of any plan changes.

Billing runs on Stripe. Depending on your region, you can typically use major credit and debit cards (Visa, Mastercard, American Express, Discover, UnionPay, and others), Apple Pay, Google Pay, Link, and other methods Stripe supports.

• Enterprise: Invoices or other arrangements may be available — ask sales when you need Enterprise billing

We never store full card details on our own servers; Stripe handles payment processing securely.

Yes! TrackAxo offers a 30-day money-back guarantee for all paid plans. If you're not completely satisfied with TrackAxo within the first 30 days of your subscription, we'll provide a full refund, no questions asked.

To request a refund:

1. Contact our support team at contact@trackaxo.com

2. Include your account email and reason for the refund

3. We'll process your refund within 5-7 business days

Refunds are processed to the original payment method. The Forever Free plan doesn't require refunds as it's completely free.

TrackAxo billing is simple and transparent:

• Billing Cycle: Monthly billing on the same date you signed up

• Invoices: Receive detailed invoices via email for all charges

• Prorated Charges: Upgrades are prorated, downgrades take effect next cycle

• Payment History: View all past payments and invoices in your account

• Auto-renewal: Plans automatically renew unless you cancel

You can update your payment method, view invoices, and manage billing settings anytime from your account dashboard.

No! TrackAxo has transparent pricing with no hidden fees:

• No Setup Fees: Start using TrackAxo immediately at no extra cost

• No Hidden Costs: The price you see is exactly what you pay

• No Long-term Contracts: Cancel anytime without penalties

• Onboarding help: Email support and help resources to get your workspace configured

• Support: Email support on all plans; priority and dedicated options on higher tiers — see Pricing

What you see is what you get - no surprises, no hidden fees, no long-term commitments.

No problem! You can easily reset your TrackAxo password in just a few steps:

1. Go to the TrackAxo login page at app.trackaxo.com/sign-in

2. Click "Forgot Password?" below the login form

3. Enter your email address and click "Send Reset Link"

4. Check your email for the password reset link (check spam folder too)

5. Click the link and create a new secure password

If you don't receive the email within 10 minutes, contact our support team at contact@trackaxo.com for assistance.

TrackAxo is a cloud-based platform that works on any device with an internet connection. Here are the recommended system requirements:

• Web Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+

• Internet Connection: Stable broadband connection (minimum 1 Mbps)

• Mobile Apps: iOS 12+ or Android 8+ for mobile access

• Screen Resolution: Minimum 1024x768 for optimal experience

TrackAxo works on Windows, Mac, Linux, iOS, and Android devices. No software installation required for web access.

You can export your data from TrackAxo at any time. Here's how:

1. Go to your Account Settings → Data Export

2. Select the data types you want to export (projects, employees, financial data, etc.)

3. Choose your preferred format (CSV, Excel, or JSON)

4. Click "Request Export" - you'll receive an email when ready

Exports are typically ready within 24 hours and include all your data in a structured format. For large exports, we'll provide a download link via email.

We provide comprehensive help for all TrackAxo features through multiple channels:

• Feature Guides: Step-by-step tutorials for each module in our Help Center

• Video Tutorials: Watch how-to videos for complex features

• Live Training: Schedule one-on-one training sessions with our experts

• Community Forum: Connect with other TrackAxo users and share tips

For immediate help, use our in-app chat or email contact@trackaxo.com with specific questions about any feature.

TrackAxo has a 99.9% uptime guarantee, but if you experience issues:

1. Check our status page at status.trackaxo.com for real-time updates

2. Try refreshing your browser or clearing your cache

3. Check your internet connection and try a different browser

4. Contact support immediately if the issue persists

We provide real-time status updates and work around the clock to resolve any issues as quickly as possible.